Administrative & Customer Support Representative

SkillSplash is seeking a highly organized and customer-focused Administrative & Customer Support Representative to support a growing US-based company. This role is ideal for a proactive professional who excels at managing daily operations while maintaining high-quality customer interactions in a fast-paced remote environment. You will play a vital role in ensuring our client's workflows remain efficient and their customers receive consistent, professional support. We are looking for someone who thrives on attention to detail, possesses strong communication skills, and enjoys the challenge of balancing diverse administrative and client-facing responsibilities. This position offers a unique opportunity to work with an international team and gain valuable experience in cross-border operations, all while working in a fully remote setting.

• Respond to customer inquiries with professional and efficient communication.
• Manage inbound customer calls and coordinate necessary follow-up activities.
• Maintain precise and updated records for customers, leads, and operational tasks.
• Track outstanding customer actions to ensure timely resolution and follow-through.
• Assist with collections and payment-related administrative tasks as required.
• Organize internal documentation and support general business coordination.

• Prior experience in administration, customer service, or a similar role.
• Strong proficiency in written and verbal English communication.
• Demonstrated ability to multitask and manage competing priorities effectively.
• Exceptional attention to detail and organizational skills.
• Comfortable working independently in a remote, distributed environment.
• Proficiency with common business software and customer management systems.